Rules and policies
We’re committed to providing a secure and fair marketplace for our buyers and sellers. To support this commitment, we’ve put in place rules and policies that govern our expectations of buyers and sellers, the actions we’ll take to keep you safe, and how we’ll protect you if something goes wrong.
By becoming familiar with and following our policies, you’ll help us maintain a safe environment for all, and be able to avoid interruptions that might come from inadvertent violations of our rules.
Some of our rules reflect local legal requirements, while others are based on our experience of how best to protect everyone using our services.
In our policy section, you’ll find information on items that can and can’t be sold, guides to creating and maintaining listings, details on how we protect your personal details and more.
Prohibited and restricted items
Learn about items that can and can’t be sold , and where we have restrictions on the sale of some products and services.
Rules and policies for buyers
When you bid on or buy and item , you’re agreeing to the rules we’ve set out for our community.
While feedback is intended as an open forum, we have guidelines and policies to ensure it’s used constructively and fairly.
Member behavior policies
When you buy and sell , we expect that you and your information are treated in a respectful manner, and that you afford other members the same courtesy.
Money Back Guarantee policy
When you buy , in most cases, we guarantee that you’ll get your item or your money back.
Find out everything you need to know about our rules for creating listings, and get advice on how to make your listings more successful.
Our selling policies are designed to help you deliver the best experience possible to your buyers.
Motors bidding policy
Learn about our motors policy and find out how to sell cars and other motor vehicles .
False reports of policy violations
Find out how we deal with false reports of policy violations.
Find out how our identity policies protect all of our members, and make a safe and trusted marketplace.
Learn about the approved payment methods sellers can offer in their listings and find help on what to do if something goes wrong.
Resolving technical issues
Learn how to troubleshoot any technical issues you may experience with our site.